Age Verification

Due to the sale of alcohol on our site, we are required to ensure our customers are of legal age to purchase whisky sold in Scotland.

Persons who wish to purchase our whisky must be 18 or older. By entering our site, you agree to this condition.

If you are not over the age of 18, we are sorry but you'll have to wait a little bit longer to taste our exquisite scotch.

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Terms And Conditions

Prices

All prices are in GBP and all orders are charged in GBP. The order total – the amount you will actually be charged – will be displayed in GBP before you place your order. 

If you are paying by bank transfer, you must ensure that your order is settled in full in GBP only and that you set up the bank transfer such that the amount received (after currency conversion and any bank charges) is equal to the amount show in GBP before you place your order.

 

Website

Hannah Whisky Merchants ltd accepts no liability arising from errors (including typographical) contained in, or any omissions from, this website.  By accessing and using the website you confirm your acceptance of these terms and conditions, which may be changed without notice.


Prices shown on the site for any products or services offered are subject to change without notice. Any price changes will be notified and confirmed to you before despatch to give you the opportunity to cancel your order.


Prices shown for products on the site are not inclusive of delivery charge.

 

Sale / Despatch

You, and the recipient in the case of a gift, must be of legal age to purchase and accept alcohol both in the country where you place the order and the destination country.  We suggest that you check with your local authority to make sure that you will not be breaking any local laws by ordering alcohol from us.  In the UK it is illegal for any person under the age of 18 to buy, or attempt to buy, alcohol for themselves or for any other person under the age of 18.  Please be advised that the legal age varies in different countries.

We endeavour to despatch all items within 24 hours.  UK delivery is usually made via next day service (excluding weekends and bank holidays) requiring  a signature.  Overseas consignments may be sent by Courier or International Mail services.  

Goods must be paid for in full prior to despatch.

All products offered are subject to availability and we cannot guarantee availability of the products listed.

Payment shall be taken on our behalf by Hannah Whisky Merchants ltd.

 

Delivery

On receipt of your goods please check the items carefully and notify us immediately of any items that are incorrect or incomplete.

In the event of receiving damaged goods, you must notify us immediately and we may ask you to confirm this in writing.  Do not return the goods unless instructed by us and retain the goods and packaging until the carrier has had an opportunity to review them.

We cannot accept any liability for delayed or non-delivery of goods due to misinformation or an incorrectly supplied delivery address or a mistake by the carrier.

If a parcel is returned to us due to an incomplete or incorrect delivery address supplied by you, the customer, we reserve the right to charge the appropriate carriage fee to re-send.

If you do not wish the goods to be re-sent we will, at our discretion, refund the value of the goods, but we are unable to refund the original carriage fee.

We accept no liability for goods required for a specified date, which fail to arrive due to circumstances beyond our reasonable control. We will always do our best to achieve your deadline but please order in sufficient time for time-critical items.

Local taxes and excise duties are the responsibility of the customer.

We cannot be held responsible for any orders which are seized, impounded or have additional duty charged on them by Customs.

 

Returns

Unwanted goods that have been correctly supplied will only be accepted for return at our discretion. You must contact us for authorisation before returning any items. It will be your responsibility to ensure the goods are returned unopened and in a re-saleable condition. We regret we are unable to refund any carriage costs.

 

Our Copyright

All images, photographs or written material used on the www.ladyoftheglen.com website may NOT be reproduced, copied, stored or used in any way whatsoever without the prior written agreement and permission of Hannah Whisky Merchants ltd.  You may download and temporarily store pages in order to view them, for your own personal non commercial use.

Your statutory rights are not affected by any of the above.

 

Third Party Intellectual Property Rights

Hannah Whisky Merchants ltd respects other people's copyright and intellectual property rights (IP). Although we sometimes refer to them on the website and on the labels of products we make and distribute (something which is pretty much unavoidable!), we don't claim copyright or any IP or assert any rights of ownership or any other intellectual property rights over any brands or trademarks owned by others, including but not limited to:

ABERFELDY , ABERLOUR , ABSOLUT , ALLT-Á-BHAINNE , ARARAT , ARDBEG , ARDMORE , ARRAN , ARTELL , AUCHENTOSHAN , AUCHROISK , AULTMORE , BALBLAIR , BALLANTINE'S , BALMENACH , BALVENIE , BANFF , BECHEROVKA , BEEFEATER , BELL'S , BEN NEVIS , BEN WYVIS , BENMORE , BENNACHIE , BENRIACH , BENRINNES , BENROMACH , BIG BEN , BLACK BOTTLE , BLADNOCH , BLAIR ATHOL , BOWMORE , BRACKLA , BRAEVAL (AKA BRAES OF GLENLIVET) , BRORA , BRUICHLADDICH , BUCHANAN'S , BUNNAHABHAIN , BURN STEWART , CALEDONIAN , CAMBUS , CAMERON BRIDGE , CAOL ILA , CAPERDONICH , CARDHU , CARSEBRIDGE , CHIVAS , CHIVASREGAL , CLYDE GLENDORAN , CLYNELISH , COLEBURN , COMPASS BOX , CONVALMORE , CRAGGANMORE , CRAIG GORDON , CRAIGELLACHIE , CUTTY SARK , DAILUAINE , DALLAS DHU , DALMORE , DALWHINNIE , DEANSTON , DEWARS , DUFFTOWN , DUMBARTON , DUNHILL , EDRADOUR , FAMOUS GROUSE , FETTERCAIRN , GARNHEATH , GIRVAN , GLEN ALBYN , GLEN ELGIN , GLEN GARIOCH , GLEN GRANT , GLEN KEITH , GLEN MARNOCH , GLEN MHOR , GLEN MORAY , GLEN ORD , GLEN PARKER , GLEN SCOTIA , GLEN SPEY , GLENALLACHIE , GLENANDREW , GLENBRIDGE , GLENBURGIE , GLENCADAM , GLENDERRY , GLENDRONACH , GLENDULLAN , GLENESK , GLENFARCLAS , GLENFIDDICH , GLENFLAGLER , GLENGLASSAUGH , GLENGOYNE , GLENGYLE , GLENISLA , GLENKINCHIE , GLENLOCHY , GLENLOSSIE , GLENMORANGIE , GLENROTHES , GLENTAUCHERS , GLENTURRET , GLENUGIE , GLENURY , GLINNE PARRAS , GREENSPOT , GREY ROGERS & CO , HAIG , HAVANACLUB , HIGHLAND PARK , IMPERIAL , INCHGOWER , INVER HOUSE , INVERGORDON , INVERLEVEN , ISLE OF ARRAN , ISLE OF JURA , ISLE OF MULL , JAMESON , JOHNNIE WALKER , KILCHOMAN , KINCLAITH , KNOCKANDO , KNOCKDHU , LADYBURN , LAGAVULIN , LAPHROAIG , LAUDERS , LEINBURN , LINKWOOD , LITTLEMILL , LOCH LOMOND , LOCHNAGAR , LOCHSIDE , LONGMORN , MACDUFF , MACKINLAY'S , MANNOCHMORE , MILLBURN , MILTONDUFF , MORTLACH , NORTH BRITISH , OBAN , OLMECA , PADDY , PERNOD , PITTYVAICH , PLYMOUTH , PORT CHARLOTTE , PORT DUNDAS , PORT ELLEN , POWERS , PULTENEY , REDBREAST , RICARD , ROSEBANK , ROYALSALUTE , SCAPA , SPEYBURN , SPRINGBANK , ST. MAGDALENE , STRATHCLYDE , STRATHISLA , STRATHMILL , TALISKER , TAMDHU , TAMNAVULIN , TEACHER'S , THE ANTIQUARY , THE CLAYMORE , THE GLENLIVET , THE MACALLAN , THE SPEYSIDE , TOBERMORY , TOMATIN , TOMINTOUL , TORMORE , TULLIBARDINE , TWEEDDALE , WEMYSS MALTS , WHITE HEATHER , WHITE HORSE , WHYTE & MACKAY , WILLIAM GRANT , WILLIAM LAWSON , WYBOROWA and YELLOWSPOT.

If you have an ownership, copyright or IP claim over a brand or trademark which you would like us to specifically recognise by adding it to this list, or if you spot an error you'd like us to correct please just drop us an email at gregor.hannah@ladyoftheglen.com.

 

Products We Make

Hannah Whisky Merchants ltd. takes responsibility for all the products it manufactures under the brand name Lady of the Glen.

We don't claim or assert copyright or any rights of ownership over any third party trademarks or intellectual property rights which are referred to on products or in any descriptive text which relates to products either on this site or otherwise. We use factual statements to describe the source of the whisky or other contents of those products, for example, if we bottled a delicious single cask distilled at the outstanding Aberlour distillery then we would say exactly that. In that instance we would be using "Aberlour Distillery" as a geographical descriptor, and not in an attempt to reference the trademark "Aberlour", which we do not own.

We're responsible for any defects introduced by our manufacturing processes (bottling, re-bottling, dramming, labelling, waxing etc.).

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